Telecom Industry 101

Learning Objectives:

• Describe the early infrastructure of telecom companies.

• Explain the transition from copper networks to fiber optics.

Learning Objectives:

• Identify key disruptors in the telecom industry.

• Explain the impact of digital transformation on telecom companies.

Learning Objectives:

• Understand the role of mergers and acquisitions in the telecom industry.

• Learn about the concept of convergent telcos.

• Understand the role of MVNOs and satellite companies in the telecom ecosystem.

Learning Objectives:

• Distinguish between the roles of network and IT departments in a telecom company.

• Understand the responsibilities of the CTO and CIO.

Learning Objectives:

• Explore the future trends and challenges for telecom operators.

• Understand the importance of sustainability in telecom.

Learning Objectives:

• Differentiate between prepaid, postpaid, and hybrid services.

• Explain the benefits and drawbacks of each model.

Learning Objectives:

• Understand the different types of telecom services.

• Learn about the benefits of convergent services.

Learning Objectives:

• Understand the differences between B2C and B2B telecom services.

• Identify key products and services in each segment.

Learning Objectives:

• Describe the importance of Customer Relationship Management.

• Explain the concept of a 360 Customer View and its benefits.

Learning Objectives:

• Understand the various steps involved in the Fulfillment process.

• Learn about Lead Management, Upselling, Cross-selling, Loyalty Management, Order Capture, and Service Activation.

Learning Objectives:

• Understand how telecom companies manage Customer Interactions and Problem resolution.

• Learn about Interaction Management, Customer Problem Management, Quality of Service Monitoring, and Partner Problem Management.

Learning Objectives:

• Learn about Commission Management, Bill Generation, Discounting / Adjustments, and Revenue Sharing.

• Understand the importance of accurate Billing and Revenue Management.

Learning Objectives:

• Learn about Capacity Planning, Resource Inventory Management, Field Force Management, and Revenue Assurance.

• Understand the role of these processes in supporting telecom operations.

Learning Objectives:

• Understand the role of digital channels in telecom.

• Identify the capabilities of eCommerce and Self-care systems.

Learning Objectives:

• Explain the function of legacy channels like IVR and SMS Self-care.

• Understand the role of CRM in managing customer relationships.

Learning Objectives:

• Understand how telecom operators manage partnerships and indirect sales channels.

• Identify the functionalities of OTT vendor portals.

Learning Objectives:

• Learn about the role of kiosks, token systems, and cash management in retail support.

• Understand the integration of these systems within the telecom retail environment.

Learning Objectives:

• Explore the use of DWH, Big Data, BI, and DPI in telecom.

• Understand the importance of data management and analysis for operational efficiency.

Learning Objectives:

• Understand the role of DMS, KMS, and MDM in telecom.

• Learn how these systems contribute to effective data and document management.

Learning Objectives:

• Identify the functionalities of ERP, Finance, and HR systems in telecom.

• Understand how these systems support overall business operations.

Learning Objectives:

• Learn about the processes of Revenue Assurance and Fraud Management in telecom.

• Understand the systems and tools used to protect revenue and prevent fraud.

Learning Objectives:

• Understand the role of Campaign Management, SMS, and email gateways in telecom.

• Learn how to effectively manage customer campaigns.

Learning Objectives:

• Explore the functions of ITSM, Defect Management, Release Management, and Asset Management in telecom.

• Understand the importance of these systems in maintaining operational efficiency.

Learning Objectives:

• Understand the Order Management process and the role of TPC, Rule Engines, and Order Orchestration.

• Learn how these systems ensure accurate and efficient Order Fulfillment.

Lesson 12: Provisioning and Mediation Systems

Learning Objectives:

• Explore the processes of Provisioning and Mediation in telecom.

• Understand how these systems ensure service delivery and accurate billing.

Learning Objectives:

• Learn about network inventory, NMS, QoS monitoring, GIS, and PCRF.

• Understand the importance of these systems in maintaining network performance and quality.

Learning Objectives:

• Understand the processes of Rating, Billing, Charging, and Revenue Collection in telecom.

• Learn how these systems ensure accurate billing and revenue management.