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Difficult Conversations: What to Say and How to Handle Them
New
Rating: 5.0 out of 5(3 ratings)
715 students

What you'll learn

  • Identify when a conversation is becoming critical before it escalates
  • Prepare what to say before any conversation or negotiation
  • Control your emotions in difficult moments using a practical method
  • Reach clear, actionable agreements in difficult conversations

Course content

3 sections • 14 lectures • 2h 0m total length

  • How to detect an IMPORTANT conversation?10:51

    Not every conversation is crucial — but some define your future. Learn to identify high-stakes moments and lead with clarity, courage, and purpose.

  • CLARIFY what you want7:11

    Stay focused even under pressure. This class helps you define your goals and avoid reactive behavior during difficult conversations.

  • CAPTURE what is NOT said9:50

    Master nonverbal intelligence. Learn how to read body language, spot emotional signals, and understand unspoken messages to communicate more effectively.

  • CREATE a safe environment8:37

    Psychological safety is the key to meaningful dialogue. Learn how to reduce defensiveness, create trust, and foster open, respectful conversations.

  • CONTROL your emotions8:42

    Your emotions can hijack the conversation — unless you lead them. Discover how to recognize your emotional triggers and respond with intention and intelligence.

  • COMMUNICATE clearly8:34

    Say what you mean with clarity and elegance. Using the PREP structure (Point, Reason, Example, Point), you'll learn to deliver persuasive, focused messages every time.

  • CONNECT by listening8:11

    Listening is not staying silent — it’s an active leadership skill. Master deep listening techniques to build trust, understand others better, and improve team dynamics.

  • CONCRETE agreements10:06

    End conversations with real results. This class teaches you how to drive commitments, set accountability, and follow up effectively — turning good conversations into great outcomes.

  • Quiz

Requirements

  • No previous experience is required.
  • You just need to have an important conversation that you want to handle better.
  • Willingness to reflect and apply what has been learned in real situations.

Description

Do you have a difficult conversation coming up in the next few hours or days?

Take advantage of free access at launch (limited time).

In less than 2 hours, you’ll know exactly what to say and how to handle it.

This course is designed to help you prepare, handle the conversation, and close it with clarity—even under pressure.

You’ll learn a practical process to:

• Identify critical conversations before they escalate

• Stay in control under pressure

• Communicate clearly without creating unnecessary conflict

• Listen to understand what’s really being said

• Reach clear and effective agreements

You’ll also find specific tools you can apply immediately in different situations:

• How to disagree without escalating conflict

• Active listening techniques to understand what’s really being said

• Negotiation principles to reach sustainable agreements

• Practical conflict resolution strategies for both work and personal situations

This is not a theoretical course.

It’s a proven framework you can apply in real situations starting today.

If you’ve been avoiding an important conversation, this course is for you.

You won’t just learn what to say—you’ll learn how to think and act when pressure rises, emotions appear, and the conversation really matters.

Join over 60,000 professionals who have taken my courses and improved how they handle high-stakes conversations.

See you in the first lesson.

Who this course is for:

  • People who have an upcoming difficult conversation and want to handle it with clarity and confidence.
  • Professionals who need to give feedback, resolve a conflict, or address an uncomfortable issue without creating unnecessary tension.
  • People who tend to avoid important conversations and want to learn how to handle them effectively.

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