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Apple Certified Support Professional Training 2026

Name: Apple Certified Support Professional Training 2026
Rating: 4.6 (1595 reviews)

Apple Device Support Exam (SUP-2026) Preparation for iOS 26 and macOS 26 Tahoe

Bestseller

Created byAutomata Technology, Drew W Smith

Last updated 6/2026

English

What you'll learn

Students will obtain a solid foundation in supporting Apple devices, from basic setup to advanced troubleshooting techniques.
Students will be fully prepared to take and pass the Apple Device Support exam, earning the Apple Certified Professional certification badge.
Students will gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.
Students will develop the ability to quickly and efficiently resolve the most common technical issues with Apple devices such as iPhone, iPad, and Mac.

Course content

19 sections • 153 lectures • 8h 12m total length

Introduction1:20
This lesson introduces the student to the instructor and the course overview.
Online Community for this Course0:34
Online Community for this Course - Now Available.
Course Overview3:48
In this lesson students are introduced to the structure of the course, what to expect as we work through each section, and required hardware and software to successfully complete the practical assignments.
How to Succeed in this Course3:03
In this lecture, students are encouraged to follow these tips to get the most out of the course and have the best chance of passing the exam on the first try.
Technical Requirements2:04
In this lesson we’ll review the technical hardware and software required to follow along with this course and complete the assignments.
Installing Apple Configurator1:24
In this video, students will learn how to download and install Apple Configurator for Mac and iOS.

How MDM/DMS Manages Devices8:23
This lecture provides a high level overview and introduction to Mobile Device Management (MDM) as a primer for troubleshooting Apple devices.
How to Identify a Managed Device8:31
In this lesson students learn how to identify if an iOS Device is managed via an MDM.
Installing and Removing Configuration Profiles5:52
In this lesson students step through the process of manually installing a configuration profile on iOS and macOS devices.
Quiz - Mobile Device Management

Introduction to Apple Accounts4:49
In this lesson, students learn about the two different types of Apple Accounts and how they differ.
Creating an Apple Account1:51
In this demonstration, students will step through creating a personal Apple Account.
Creating a Managed Apple Account3:02
In this demonstration, students will step through creating a Managed Apple Account.
A Note About Apple Accounts vs Apple IDs0:08
A brief note about Apple Accounts sometimes being referred to as Apple IDs, the former name for this same account.
Quiz - Apple Accounts

Introduction to iCloud2:59
In this lecture students learn about Apple's iCloud storage and data sync solution.
Introduction to Continuity3:28
In this lecture, students are introduced to all of the features of Continuity services.
Continuity Features4:34
In this demonstration students are encouraged to experiment with various Continuity features like AirDrop and Universal Clipboard.
Quiz - iCloud & Continuity

Passwords vs Passkeys2:18
This lecture introduces students to Passkeys, the future of authentication.
Using the iOS Passwords App4:09
In this lesson, students learn to use the new Passwords app to manage passwords and passkeys.
Device Management & Apple Services Reading Assignments0:17
Apple recommends studying many additional knowledge base articles and user guides when preparing for the Apple Device Support exam. Review these materials prior to continuing to the next section.
Quiz - Passwords & Passkeys
Sections 1 - 4 Deep Dive Podcast0:24
In this optional lesson, I have included ‘Deep Dive’ podcasts that I generated with NotebookLM that covers the topics presented in this section using the presentation, videos, and apple documentation linked therein.

Introduction to iOS/iPadOS5:32
This lesson provides students with a quick overview of the iOS 26 user interface. Topics include the Home Screen, folders, widgets, contextual menus, and more.
Using the Settings App4:22
This lesson briefly discusses the features of the Settings App for iOS/iPadOS.
iOS Storage6:04
In this lesson, students explore how to manage iOS device storage as part of troubleshooting OS updates, app installs, and performance.

iOS Backup Methods3:52
In this lecture we discuss the main backup methods available for iOS Devices - via iCloud or local backup to Mac.
Backup to iCloud2:53
In this lesson we demonstrate how to backup to iCloud and how to troubleshoot iCloud backup issues.
Backup to a Mac1:45
This lesson demonstrates how to backup locally to a Mac.
Backup Using Apple Configurator2:35
This lesson demonstrates how to backup locally to a Mac using Apple Configurator.
Troubleshooting iCloud Backup4:15
In this lesson students learn to troubleshoot iCloud backups.
Managing Mac Backups2:58
In this lesson students learn how to locate and manage iOS backups on the Mac.
Assignment 1: Backing Up an iPhone or iPad1:01
In this assignment students will apply what they have learned to identify the best backup option and then perform an encrypted backup of an iOS device.
Reset iOS Devices to Factory Settings2:00
This lesson demonstrates how to factory reset an iOS device.
Quiz - Backing Up iOS Devices
Using Quick Start3:00
In this lesson students will use Quick Start to wirelessly setup a new iOS device using Quick Start.
Quiz - Quick Start Setup
Restore on Device2:36
In this lesson students will step through the process of restoring from an iCloud backup on Device.
Restore Using a Mac2:32
In this lesson students will restore an iOS Device from a local backup saved on a Mac hard drive.
Restore Using Apple Configurator1:16
In this lesson, students use Apple Configurator to Restore an iOS Device.
Troubleshooting iOS Restore Issues1:34
In this lesson students troubleshoot issues with iOS Restore processes.
Assignment 2: Restoring an iPhone or iPad to Factory Settings0:41
Students will apply their knowledge of how to restore an iOS device to factory settings in this assignment.
Quiz - Restoring iOS Devices
iOS Recovery Mode4:38
In this lesson we demonstrate how to put your iOS Device into Recovery Mode and what is available.
Reviving an iOS Device using Apple Configurator2:04
Students will have their first experience with Apple Configurator which they will use to revive an iOS device.
Backup and Restore Using Apple Configurator2:03
In this lesson we take a deep dive into Apple Configurator where students will use the features of Apple Configurator to backup and restore iOS Devices.
Considerations for Managed Backups1:27
This lesson discusses the differences when backing up and restoring iOS devices that are managed with an MDM.
Managed Setup Assistant0:57
This lecture details the options for managing Setup Assistant & iOS Software updates using an MDM.
Assignment 3: Backup & Restore an iPhone or iPad Using Apple Configurator1:01
Students will use Apple Configurator to Backup and Restore an iOS Device.
Reading: Backup and Restore iOS Devices0:17
Apple recommends studying many additional knowledge base articles and user guides when preparing for the Apple Device Support exam. Review these materials prior to continuing to the next section.
Quiz - Using Apple Configurator for Backup and Restore
Section 7 Deep Dive Podcast0:24
In this optional lesson, I have included a ‘Deep Dive’ podcast that I generated with NotebookLM that covers the topics presented in this section using the presentation, videos, and apple documentation linked therein.

Troubleshooting Cellular Data6:29
In this lesson students will learn the basics of troubleshooting 'No SIM' error messages on iOS devices that support cellular.
Troubleshooting No Service Issues3:06
In this lesson, students will learn how to diagnose and attempt to fix 'No Service' related issues.
Quiz - Troubleshooting SIM and Cellular Data Issues
Using Personal Hotspot3:29
In this demonstration, students will learn how to use the Personal Hotspot feature of their iOS Device to share network connectivity to another device.
Assignment 4: Share Connectivity Using Personal Hotspot0:31
In this assignment, students will apply what they have learned about Personal and Instant Hotspot to share connectivity from one device to another.
Quiz - Connectivity Using Personal Hotspot
Introduction to Wi-Fi on iOS1:54
This lecture introduces students to the features and functionality of Wi-Fi connectivity on iOS/iPadOS.
Connecting to Wi-Fi Networks2:57
In this lesson students are introduced to the different types of Wi-Fi networks. Demonstrations of how to connect to the most common ones are provided.
Understanding Wi-Fi Selection Priority2:17
In this lecture students learn about the network selection process that Apple devices use to determine what wireless network they connect to when multiple known network options are available.
Troubleshooting Wi-Fi Networks8:23
Students learn about the common troubleshooting steps to follow when a device is unable to connect to Wi-Fi.
Using VPN with iOS1:51
In this lesson, students learn how to manually configure a VPN connection using the built-in VPN in iOS/iPadOS.
Assignment 5: Connect to Wi-Fi with a Private Address0:51
Students learned that by default Apple connects to Wi-Fi networks with a different MAC address for each network. Some networks do not support this feature so students also need to be familiar with how to turn it off. In this assignment students will connect to a Wi-Fi network without this feature.
Quiz - Wireless Networking in iOS
Sharing Files with AirDrop2:18
Students will use AirDrop to wirelessly share files between two different Apple devices in this lesson.
Troubleshooting AirDrop Issues3:22
In this lesson students learn how to troubleshoot connectivity related issues with AirDrop.
Assignment 6: Using AirDrop0:40
Students are tasked in this assignment with using AirDrop to share a file wireless from one Apple device to another.
Quiz - Sharing Files with AirDrop
Using Safari Profiles3:51
In this lesson students learn how to create two or more Safari Profiles to segment Safari functionality between work, home, and more.
Section 8 Deep Dive Podcast0:24
In this optional lesson, I have included a ‘Deep Dive’ podcast that I generated with NotebookLM that covers the topics presented in this section using the presentation, videos, and apple documentation linked therein.

Troubleshooting Unresponsive Apps on iOS6:07
In this lesson students are introduced to misbehaving apps and how to resolve issues related to unresponsive apps on iOS.
Assignment 7: Force Quit an App0:32
For this assignment, students will practice force-quitting an iOS app.
Quiz - Managing Apps on iPhone and iPad
Section 9 Deep Dive Podcast0:24
In this optional lesson, I have included a ‘Deep Dive’ podcast that I generated with NotebookLM that covers the topics presented in this section using the presentation, videos, and apple documentation linked therein.

Introduction to Privacy & Security for iOS1:00
In this lecture, students are introduced to the features of iOS that deal with Privacy and Security functionality.
Configuring Location Services and App Access3:35
In this section students will learn about Managing Privacy and Security on iPhone, starting with location services.
Configuring Privacy Report and Tracking Transparency4:35
In this lesson we demonstrate how to access the Privacy Report on your device and see which apps are tracking you and what information they are accessing.
Configuring Mail, Safari, and Network Privacy2:41
In this lesson students will learn how to configure specific settings in Safari and Mail to protect the user's identity.
Reset Location & Privacy Settings1:32
In this lesson, students learn how to reset only location services and privacy settings to factory default for all apps.
Assignment 8: Reset Location & Privacy Settings0:53
In this assignment students will explore location and privacy settings on their own device.
Understanding App Privacy Nutrition Labels2:56
In this lesson we review the privacy information that each app must publish alongside their app on the App Store. Apple calls these App Privacy 'Nutrition Labels' that tells you as the consumer what information the app is collecting when installed and/or in use.
Privacy Protection Best Practices2:12
In this lecture we briefly touch on a handful of additional privacy features of iOS and best practices for their use.
Quiz - Configuring Privacy Settings on iOS Devices
Understanding Activation Lock1:23
In this lecture we discuss the anti-theft feature known as Activation Lock.
Using Find My3:55
In this demonstration students learn how to use the Find My app to locate lost or missing devices, remote wipe/erase a missing device, or put it into lost mode.
Assignment 9: Erase an iOS Device Using Find My1:08
In this assignment, students will gain practical experience by using the Find My app to securely erase one of their devices.
Reading: Privacy and Security for iOS Devices0:13
Apple recommends studying many additional knowledge base articles and user guides when preparing for the Apple Device Support exam. Review these materials prior to continuing to the next section.
Quiz - Activation Lock and Using Find My
Lockdown Mode4:11
In this demonstration students are introduced to Lockdown mode on an iOS device. Topics include what Lockdown mode does, how it's enabled, and what types of users would benefit from this mode.
Quiz - Lockdown Mode
Section 10 Deep Dive Podcast0:24
In this optional lesson, I have included a ‘Deep Dive’ podcast that I generated with NotebookLM that covers the topics presented in this section using the presentation, videos, and apple documentation linked therein.

Requirements

Beginner or intermediate level of experience using iOS and macOS operating systems.
Access to an Apple Macintosh computer that can run macOS Sonoma (14) or higher.
Access to an Apple iOS Device such as an iPad or iPhone that can run iOS/iPadOS 17 or higher.
Internet Access & Apple ID with App Store access.

Description

Now Featuring iOS 26 and macOS 26 Tahoe!

Apple Certified Support Professional Training 2026 is designed to help you pass the Apple Device Support SUP-2026 certification exam on your very first try. This course breaks down every topic you need to know and shows you how Apple devices actually work in real-world situations. Whether you're new to Apple support or looking to strengthen your skills, this course gives you the tools and confidence to succeed.

Upon completion of this course, learners should be prepared to sit and pass the Apple Device Support exam for iOS 26 and macOS 26 Tahoe and earn their Apple Certified Support Professional (ACSP) certification. You’ll learn through a mix of short video lessons, on-device demonstrations, pop quizzes, hands-on assignments, and two full practice exams. Each section is focused on the key skills tested on SUP-2026, including device setup, Apple Account management and iCloud, iOS and macOS security features, troubleshooting steps, networking, and common recovery processes.

By the end of the course, you will:

Understand the core features of macOS, iOS, iPadOS, and Apple hardware.
Work through real troubleshooting scenarios from start to finish.
Learn how to fix common issues with Wi-Fi, apps, storage, and system performance.
Get comfortable with Apple device troubleshooting, user account management, and data protection.
Practice the same types of questions you’ll see on the exam.
Build the confidence needed to pass SUP-2026 on your first attempt.

No prior experience with Apple system administration is necessary, making this course accessible to beginners. However, a basic understanding of computer systems and a passion for technology will be beneficial. This course is practical, straightforward, and built to help you get certified without feeling overwhelmed. If you want step-by-step explanations, real examples, and clear guidance on what Apple expects from certified support professionals, this course has everything you need.

Who this course is for:

Any individual who is looking to formalize their Apple expertise with the Apple Certified Professional certification.
Individuals aiming to build a career in IT support, specifically in environments that heavily utilize Apple products.
IT Professionals who have to manage some number of Macs or iOS devices.
Windows System Administrators who must support Apple platforms in their environment.

Apple Certified Support Professional Training 2026

What you'll learn

Explore related topics

Course content

Introduction6 lectures • 12min

Introduction to Mobile Device Management3 lectures • 23min

Understanding Apple Accounts4 lectures • 10min

iCloud & Continuity3 lectures • 11min

Passwords and Passkeys4 lectures • 7min

Introduction to iOS 263 lectures • 16min

Restore and Setup for iOS Devices22 lectures • 46min

Managing Network and Sharing for iOS Devices15 lectures • 42min

Managing Apps on iOS Devices3 lectures • 7min

Privacy and Security for iOS Devices14 lectures • 31min

Requirements

Description

Who this course is for: