How to Write Effortless Quality Procedures & SOPs for ISO

In this lesson we'll see what a procedure is + what a process is.

These terms are the basis to be able to write any SOP or procedure.

Explaining the difference between a process and an SOP, so you know how and when to use each.   

It this session, we'll talk about why NOT to write SOP's, and what can replace them, so you can have alternatives that often way much better than a documented procedure.   

Procedure documents are rarely read by the employees, so better to convert them to a usable document, such as a form.

In this lecture we'll see when a procedure or an SOP IS needed.

Recognizing theses cases will help you to decide fast if a procedure is needed.

Feedback is essential for any type of learning. Good teachers are rarely born – they are the creation of their students' feedback.

In this session, we'll see how to begin the writing of a procedure, so you'll know how to learn the process and how to document it, so the process steps will be clear to others.   

The rules of writing will help you to write a professional procedure. However, with time and experience, you may create your own rules.

It is a fun lesson, since now you'll learn how to write 1-page procedure!

A 1-page procedure have an enormous benefit of simplifying and matching the documents specifically to who is using it.

A cookie cutter has different formats to match the event. A house has format that matching the need of its residents.

Procedures should match their target audience needs, so we are different formats for that.

This lesson presenting a case study of the comics format, so you'll see, step by step, how to break down a process to steps, how to recognize if the comics format is the suitable one, and how to convert the process to a comic.   

This lesson presenting a case study of the table format, so you'll see, step by step, how to break down a process to steps, how to recognize if the table format is the suitable one, and how to convert the process to a table.   

This lesson presenting a case study of the flow chart format, so you'll see, step by step, how to break down a process to steps, how to recognize if the flow chart format is the suitable one, and how to convert the process to a flow chart.   

Explaining how deal with complex or cross-department procedures, while assuring the procedure document clarity and even simplicity.   

NOT managing procedures is like throwing our cloths, along with kitchen pantry content and working tools together into one closet.

It's such a waste of time to look up for the required item in a mess, not mentioning the potential errors.

So, in this lesson, you'll see how to organize the procedures for a fast and easy way of finding and using just the right one.

Matching a procedure to the target audience is not only by choosing the right format, but also choosing its detailing level and even the procedure document location or print out.

As much as the procedure is compatible o the target audience, it is will be used and achieve its purpose and of course, the procedure is highly professional.

When a procedure is ready to distribution and approval?

You'll be perhaps surprised to know that when it is way LESS than 100% completed. Why? To save time on trying to figure out the perfect procedure. Instead let it work.

Explaining all the ways to handle resistances, since if employees resisting the procedure – it is NOT going to be implemented, and the procedure documentation would be a waste of time, and its author failure.

See how to avoid or reduce the chance for the procedure to fail.

Perhaps you are familiar with the expression "win the battle, but lose the war", which mean that employees may apparently agree with the procedure, but at the end of the day – not implementing it.

Knowing how to hold a meeting where the procedure is presented and approved, is essential for avoid the procedure failure.

It is better to lose a fight, but still win the battle. Meaning that even if not everyone agrees, and even if the implementation goes slow, it's better since it makes the procedure better.

Gamification is integrating game into work.

Learn how to use gamification to make a procedure implementation efficient and fun.

In this video we'll cover when the procedure will help and when it will NOT.

Plus providing other tools as well, when the procedure cannot help.

So, does a procedure can really make change? Can few pages of document make any difference?

Here we'll cover how a procedure can have an impact.

Explaining how companies can gain customer's trust by using procedures.

But not only procedures.

This lesson covering how to safeguard procedures, while enable accessibility to them, so we do not end up with mistakenly deleted or modified procedures, that may cause damage to the company.   

How many procedures a company should have?

Learn to recognize when our organization have too much procedures, and how to cut back on these documents fast and efficiently. 

Understanding what an ethic is, what a policy is, and how to use the procedure rules to write clear policies and ethics.